Privacy Policy Yotogel —
Protection Personal Data
Users Malaysia

Yotogel ("We", "Platform") respect the privacy of every user who trusts us with their personal information. This Privacy Policy clearly explains the types of data we collect, the purposes for collection, how data is handled, and the rights you hold as a user of our platform.

This document is written in plain, easy-to-understand language — not filled with confusing legal jargon. We believe every Malaysian user deserves to know exactly what happens to their data without neding a legal expert to interpret it.

This Privacy Policy applies to all Yotogel services including the official website, mobile apps for Android and iOS, and any communications between you and our team. By using the Yotogel platform, you agree to the data management practices set out in this document.

We only collect data that is strictly necessary to provide the platform's services. Yotogel to you. No excess data is collected solely for marketing purposes.

All data is collected directly from you during registration, platform use, or communication with our support team. We do not purchase or obtain your data from third-party sources without your knowledge.

Every piece of data we collect from users Yotogel is used for specific and legitimate purposes. The following are the primary purposes for which your data is used:

• Account verification and KYC: To verify your identity in compliance with legal requirements and to prevent identity fraud.
• Transaction processing: To process your deposits and withdrawals safely and accurately to your registered bank account or digital wallet.
• Account security: To detect and prevent unauthorized access, suspicious activity, or fraudulent attempts on your account.
• Customer support: To enable our support team to assist you effectively whenever you contact us.
• Platform communications: To send important notifications related to your account, transactions, promotions, and service updates.
• Platform improvements: To analyze aggregated usage patterns in order to improve platform performance and user experience.
• Legal compliance: To meet the reporting and audit requirements set by applicable laws.

Yotogel does not sell your personal data to any third party. This is our absolute commitment — one that has never been and will never be compromised for commercial gain.

However, there are limited situations where your data may be shared with the following parties:

• Payment service providers: Information required to process your deposits and withdrawals is shared with our payment gateway providers, subject to strict confidentiality agreements.
• Game providers: Minimum account information required for game access is shared with our partner game providers, all subject to data protection agreements.
• Regulatory authority: When required by law or court order, we will disclose the necessary data to the relevant authorities.
• Audit partner: Appointed third-party audit firms engaged to ensure platform integrity may access certain data under strict confidentiality agreements.

In all of the above cases, we ensure that only the minimum necessary data is shared, and all recipient parties are bound by confidentiality obligations as stringent as our own standards.

We continuously invest in security infrastructure to ensure your data remains protected at every layer of our system. Yotogel. The security measures we implement include:

• 256-bit SSL Encryption: All data transmitted between your device and Yotogel's servers is encrypted using the same SSL standard used by major financial institutions.
• Encryption of data at rest: Sensitive data such as banking information and identity documents is encrypted when stored in our database.
• Internal access controls: Only authorised personnel with a specific business need have access to user data, and all access is logged for audit purposes.
• Periodic security scans: Our platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect and block any suspicious activity in real time.
• Two-factor authentication (2FA): Users are encouraged to enable 2FA for an additional layer of protection on their account.

Platform Yotogel uses cookies and similar tracking technologies to enhance the user experience and ensure smooth platform functionality.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collects information about how users use the platform (e.g., which pages are visited most frequently) to help us improve it. This data is collected in aggregate and cannot identify individuals.
• Functional Cookies: Allows the platform to remember your preferences, such as your preferred language and display settings, for a more comfortable experience.

You can manage cookie settings through your web browser settings at any time. However, disabling essential cookies may affect platform functionality.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Yotogel:

To exercise any of the above rights, contact our support team via Live Chat or email. We will process your request within the timeframe required by applicable law.

Your personal data is retained for as long as your account remains active on the platform Yotogel. After account closure, we retain certain data for specified periods to meet legal requirements:

• Financial transaction records: Retained for 7 years after account closure in line with Malaysian financial legal requirements.
• KYC Documents: Retained for 5 years after account closure for anti-money laundering (AML) compliance purposes.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Platform usage data: Deleted within 90 days of account closure.

After the specified retention period, all your data will be permanently deleted from all our systems, including backup systems. The deletion process follows security standards that ensure data cannot be recovered.

Platform Yotogel is exclusively for users aged 18 and above. We do not knowingly collect data from minors.

If we discover that data from a person under 18 has been collected without our knowledge, we will immediately take the following actions:

• Suspend the relevant account immediately.
• Delete all related data from our systems.
• Refund any funds that may have been deposited.

Yotogel reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.

When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Display an in-platform notification to all logged-in users.
• Send notification emails to registered users for significant changes.

We encourage you to review this Privacy Policy page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by Yotogel, our team is ready to help.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon within the platform.
• Privacy Email: [email protected] — state "Privacy Inquiry" in the email subject.
• Through your account: Submit a request through the account settings section on the platform.

We are committed to responding to all privacy-related inquiries within the timeframes required by applicable data protection laws. You also have the right to lodge a complaint with the Malaysia Department of Personal Data Protection if you are unsatisfied with how we handle your data.