Terms and Conditions
Platform yotogel —
Complete Guide for Malaysian Users

These Terms and Conditions constitute a legally binding agreement between you ("User") and yotogel ("Platform", "We"). This document governs how you use all services, games, and features available on the yotogel platform, whether through our official website or mobile app.

By creating an account, making a deposit, or using any yotogel service, you automatically acknowledge that you have fully read and understood these Terms and Conditions. This acceptance takes effect from the date you first use the platform and remains valid for as long as your account is active.

To use the platform yotogel, you must meet the following eligibility requirements without exception:

• Aged at least 18 years old on the date of registration.
• An individual with the legal capacity to enter into a binding agreement.
• Not represented by anyone with a vested interest in yotogel or its operations.
• Not currently on any self-exclusion list or limit program enforced by any relevant authority.
• Using the platform for personal entertainment purposes only, not on behalf of any other party.

Yotogel reserves the right to request proof of age at any time. If you are unable to verify your age when asked, your account will be suspended until verification is complete. Any wins obtained during an incomplete verification period are subject to review.

Each user is only permitted to hold one account only on the yotogel platform. Holding multiple accounts is a breach of terms and will result in the closure of all associated accounts and forfeiture of balances without further notice.

During registration, you are required to provide accurate, current, and truthful information including:

1. Full name as shown on your valid identity card or passport.
2. Accurate date of birth.
3. An active, accessible email address.
4. Mobile phone number registered in your name.
5. Bank or digital wallet details for transaction purposes.

A Know Your Customer (KYC) process is in place to ensure every user's identity is properly verified. Verification involves submitting a copy of your identity card and proof of address. This process is typically completed within a short timeframe and can be done entirely online without any physical presence required.

You are fully responsible for keeping your account information up to date. Any losses resulting from inaccurate or outdated information are entirely the user's responsibility.

yotogel supports a wide range of payment methods popular in Malaysia, including FPX bank transfers, online banking from all major banks, and digital wallets. All deposits are credited to your account instantly.

Deposit:

• The minimum deposit amount is as stated on the Deposit page within your account.
• Deposits must be made using a payment method registered in your name only.
• Yotogel does not accept deposits from third parties. Any deposit from an unrecognised source will be returned.
• Funds may only be used for gaming purposes and cannot be transferred directly to other users.

Withdrawal:

• Withdrawal requests are processed to the bank account or digital wallet registered under the same name as your yotogel account.
• Withdrawals are typically processed within a short timeframe on business days, subject to standard security checks.
• Full identity verification (KYC) is required before your first withdrawal can be processed.
• The wagering requirements (rollover) associated with a bonus must be met before winnings derived from that bonus are eligible for withdrawal.

All bonuses and promotions offered by yotogel subject to specific terms set at the time the promotion is launched. It is the user's responsibility to read and understand the terms of each bonus before claiming it.

• Wagering requirement (rollover): Each bonus is subject to wagering requirements that must be met before winnings can be withdrawn. The rollover rate is clearly stated on the relevant promotions page.
• Validity period: All bonuses have a limited validity period. Bonuses not used within this period will expire automatically.
• One claim per user: Most promotions can only be claimed once per user, household, or shared IP address.
• Anti-fraud policy: Any attempt to abuse the bonus system, including opening multiple accounts or coordinating with other users to maximise bonuses, constitutes a serious violation.
• yotogel's Rights: yotogel reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

All games on the platform yotogel uses an independently verified Random Number Generator (RNG). This ensures every game outcome is truly random and cannot be manipulated.

Users are strictly prohibited from:

• Using automation software, bots, or scripts to play or place bets.
• Exploiting bugs or technical vulnerabilities in the games. Any winings obtained through such means will be voided.
• Sharing your account with other users or allowing others to access your account.
• Engaging in any activity that could be considered fraudulent or that undermines the integrity of the games.

In the event of a dispute regarding game outcomes, yotogel's system records are the definitive evidence. Games affected by technical disruptions will be determined based on yotogel's fair game policy, and our technical team's decision is final in all related disputes.

yotogel committed to ensuring all users play within healthy and responsible limits. Our platform provides a range of self-management tools you can use at any time:

• Deposit limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Play time limit: Limit the time you spend on the platform each session.
• Account break: Temporarily suspend your account if you feel you need a break.
• Self-exclusion: If you feel gaming has become a problem, you can apply for full self-exclusion from the platform for a set period.

All self-exclusion requests are treated seriously and cannot be reversed within the designated period. We also work with local problem gambling support organisations and encourage users who need help to seek professional support.

User data security is our highest priority yotogel. All personal and financial information you provide is protected using256-bit SSL encryption that meets international industry standards.

You are responsible for:

• Ensuring your account password is strong and not shared with anyone.
• Log out of your account when using a public or shared device.
• Notifying us immediately if you suspect your account has been accessed without authorization.
• Ensuring the device you use to access yotogel is free from malware.

Yotogel will never ask for your password via email, phone, or any other communication channel. Any communication claiming to be from yotogel and requesting your password is fraudulent — please stay alert and report it to our support team.

Users may close their account at any time by contacting the support team. yotogel. Before closure, ensure all pending withdrawals have been processed and no active bonus requirements remain.

Yotogel reserves the right to close or suspend a user account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Fraud, identity falsification, or suspicious activity.
• Holding multiple accounts.
• Use of automation software or bots.
• Bonus abuse or system exploitation.
• Requests from law enforcement agencies or relevant authorities.

In cases of account closure due to a violation, yotogel reserves the right to forfeit the account balance. For voluntary closure by users in good standing, all valid balances will be returned after a standard review.

Platform yotogel provided "as is" without any express or implied guarantee of uninterrupted availability. While we strive to keep the platform running 99.9% of the time, occasional technical disruptions or maintenance may occur.

• Yotogel is not liable for any losses arising from internet service disruptions, technical failures on the user's device, or third-party infrastructure outages.
• Game results confirmed by the system are final and cannot be disputed on the grounds of technical issues on the user's end.
• Yotogel is not liable for any financial losses incurred as a result of wagering or game outcomes that do not go in the user's favour.
• Yotogel's liability in any circumstance shall not exceed the amount deposited by the user in the30 days preceding the claim.

yotogel reserves the right to modify, add, or amend any part of these Terms and Conditions at any time. Changes take effect as soon as they are published on our official website.

Users will be notified of material changes through:

• In-account notifications upon login.
• Notification email to your registered address.
• Update the "Updated" date at the top of this document.

Continued use of the platform after updated terms take effect constitutes acceptance of the revised terms. If you disagree with the changes, you have the right to close your account and withdraw your balance before the effective date.

If you have any questions, confusion, or feedback regarding these Terms and Conditions, the yotogel yotogel here to assist you at any time.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the page.
• Email: [email protected] — we will respond within 24 hours.
• FAQ Section: Visit our FAQ page for quick answers to common questions.

Our support team speaks English and Malay, and is ready to help you better understand any section of this document. We are committed to ensuring every user understands their rights and responsibilities on the yotogel platform.